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Get the support you need, when you need it. We're here to make things simple.
Talk to someone
Sometimes you just need to speak with a real person. Our support team is standing by to help with any questions.
Quick solutions
Many questions have simple answers. Check our instant solutions for the fastest path to getting things working.
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Describe your situation and we'll get back to you with a thoughtful response, usually within a few hours.
Quick help
Most questions can be resolved in seconds
How do I track my Soko 24 order?
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Visit your Soko 24 account or check the confirmation email for your tracking link. Orders typically ship within 24 hours and arrive within 2-3 business days in Kampala.
I'm having trouble with a payment on Sanaa Fi
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Payment issues are usually resolved quickly. First, check your internet connection and try again. If the problem persists, contact us at 0706 27-2481 and we'll sort it out immediately.
How do I return or exchange a product?
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Returns are simple. Contact us within 14 days of delivery with your order number. We'll arrange pickup and process your refund or exchange within 3 business days.
I need help with device financing
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Our device financing program makes technology accessible. Visit any of our 180 retail locations or chat with us on WhatsApp to learn about flexible payment options for smartphones and laptops.
Where can I find system status updates?
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Check our real-time system status for all Sanaa services. We proactively communicate any issues and their resolutions.